Please read these terms and conditions carefully. By using our website and purchasing our products, you agree to be bound by these terms. Our goal is to provide excellent 3D printed products and service to our customers. If you have any questions or concerns, please contact us at contact@rebelam.com and we’ll work to resolve any issues promptly and fairly.
Product Purchase & Delivery Policy
- All payments are processed securely through trusted third-party payment processors such as PayPal or Stripe.
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom 3D printed items are made-to-order and may require additional processing time as specified in the product description.
- Shipping times vary based on your location and selected shipping method.
Product Quality & Specifications
- All products are 3D printed using high-quality PLA plastic and other specified materials.
- Product dimensions and specifications are provided for reference and may have minor variations due to the 3D printing process.
- Colors may vary slightly from photos due to monitor settings and material properties.
Refund & Return Policy
- We stand behind the quality of our 3D printed products. If you receive a defective or damaged item, please contact us within 7 days of delivery.
- Custom-designed products are made specifically for each order and are generally non-refundable unless defective.
- Returns must be in original condition. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.
- Refunds are processed within 5-7 business days after we receive and inspect returned items.
Customer Service & Support
- We provide support for product questions, order status, and technical issues.
- Our customer service team can be reached at contact@rebelam.com.
- We strive to respond to all inquiries within 24 hours during business days.
Intellectual Property
- All product designs and content on this website are the property of Rebel Additive Manufacturing, LLC or used with permission.
- Customers may not reproduce, distribute, or resell our proprietary designs without written permission.
Limitation of Liability
- Rebel Additive Manufacturing, LLC is not liable for any indirect, incidental, or consequential damages.
- Our liability is limited to the purchase price of the product in question.
- Products are intended for decorative and educational purposes unless otherwise specified.
Contact Information
For questions about these terms and conditions, please contact us at contact@rebelam.com.